. Jalbum 8.3 Screenshots of Case, Incident, Matter or Ticketing software adaptable for use in your company. slides/2009-08-13_160616.jpg# Fri, 14 Aug 2009 11:57:00 +0100 Opening page for your client to lodge a new Support Ticket, Case, Matter or Incident. The vocabulary can be modified to suit your business. Here they can also look at their own existing tickets. Opening page for your client to lodge a new Support Ticket, Case, Matter or Incident. The vocabulary can be modified to suit your business. Here they can also look at their own existing tickets. slides/2009-08-13_160616.jpg slides/2009-08-13_160654.jpg# Fri, 14 Aug 2009 11:57:00 +0100 The client's form to complete a new ticket. A web site link can be made to go directly to this page. The client's form to complete a new ticket. A web site link can be made to go directly to this page. slides/2009-08-13_160654.jpg slides/2009-08-13_155830.jpg# Fri, 14 Aug 2009 11:57:00 +0100 A list of tickets belonging to the logged in client. A list of tickets belonging to the logged in client. slides/2009-08-13_155830.jpg slides/2009-08-13_160111.jpg# Fri, 14 Aug 2009 11:57:00 +0100 Client's view of a selected ticket. There is a reply section at the bottom of every ticket, with the option of uploading a file. Client's view of a selected ticket. There is a reply section at the bottom of every ticket, with the option of uploading a file. slides/2009-08-13_160111.jpg slides/2009-08-13_160800.jpg# Fri, 14 Aug 2009 11:57:00 +0100 The login page for staff members to view their tickets. The login page for staff members to view their tickets. slides/2009-08-13_160800.jpg slides/2009-08-13_160939.jpg# Fri, 14 Aug 2009 11:57:00 +0100 The form used by a staff member to open a new ticket. A due date can be set and the ticket can be assigned to another member of staff immediately. The form used by a staff member to open a new ticket. A due date can be set and the ticket can be assigned to another member of staff immediately. slides/2009-08-13_160939.jpg slides/2009-08-13_185633.jpg# Fri, 14 Aug 2009 11:57:00 +0100 The Staff Panel Screen of the logged in Staff user, showing a list of that user's tickets. The Staff Panel Screen of the logged in Staff user, showing a list of that user's tickets. slides/2009-08-13_185633.jpg slides/2009-08-13_160404.jpg# Fri, 14 Aug 2009 11:57:00 +0100 Staff user's view of a selected ticket. The staff member can reply to the ticket in the area at the bottom of the ticket as well as upload a file for the client to open or save. Staff user's view of a selected ticket. The staff member can reply to the ticket in the area at the bottom of the ticket as well as upload a file for the client to open or save. slides/2009-08-13_160404.jpg slides/2009-08-13_160439.jpg# Fri, 14 Aug 2009 11:57:00 +0100 Knowledgebase articles. These can be added into a reply to a client or used internally within an organisation. Knowledgebase articles. These can be added into a reply to a client or used internally within an organisation. slides/2009-08-13_160439.jpg slides/2009-08-13_164602.jpg# Fri, 14 Aug 2009 11:57:00 +0100 List of Staff member users in the Admin management section. Staff can be added, modified or deleted and user groups can be organised. List of Staff member users in the Admin management section. Staff can be added, modified or deleted and user groups can be organised. slides/2009-08-13_164602.jpg slides/2009-08-13_161159.jpg# Fri, 14 Aug 2009 11:57:00 +0100 In the Admin section, departments can be set up. In the Admin section, departments can be set up. slides/2009-08-13_161159.jpg slides/2009-08-13_161109.jpg# Fri, 14 Aug 2009 11:57:00 +0100 In the Admin Panel, an administrator can set up email templates for all automated emails that get sent to both staff and clients. In the Admin Panel, an administrator can set up email templates for all automated emails that get sent to both staff and clients. slides/2009-08-13_161109.jpg