martin's helpdesk privacy policy

MARTIN'S HELPDESK is committed to protecting your privacy online. Our policy explains how we will do this.

What information do we collect from you?

• We collect some of your details such as your name, email address, telephone number and information on issues services you communicate with us.
• Our software collects your computer's IP address on the internet at the time of connection as well as some specifics about your computer such as the memory capacities and how much is used, the operating system and the type of computer you are using.
• From time to time we will ask you for further information.
• We do not use cookies. For an explanation, see the section on cookies below.

Use of Cookies

Cookies are small files which many web sites transfer to your hard disk. They can inform the web site what pages you visit, and your preferences, which enable web sites to provide you with a more personalized service. You can set your browser to refuse cookies, or to warn you before accepting them.

How do we use your information?

We use the information to help us understand, provide service or resolve the issues you have communicated with us, and in the case where we need to send you information we think may be of interest to you, both electronically or otherwise.

When do we share information?

We do not sell your personal information to others.

We do not share your information unless it is necessary to pass on to a consultant specifically qualified to deal with the service or issue you have requested.

A number of other web sites may have links on our site. If you link to their sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement.

If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.

Security

All personal and credit card information is handled directly by our Credit Card and Payments Merchant, PAYPAL. For details of their privacy policy and security please refer to the PAYPAL website.

Our partners outside Europe

We may have arrangements with Support Consultants throughout the world. From time to time we may transfer information about you in order to improve our services, but where we do so we make it a term of our agreement with our partners that they will respect the confidentiality of that information.

Legal Notice

Your use of this web site is subject to the following terms and conditions:

Copyright and Trade Marks

All materials on this web site are the copyright of MARTIN'S HelpDesk or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this web site may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Martin's HelpDesk.

Disclaimer

Martin's HelpDesk makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided "as is" and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. Martin's HelpDesk makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted , error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Martin's HelpDesk , its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from Martin's HelpDesk in respect of the use of any online service provided via this web site.

Links

Links to other web sites are provided by Martin's HelpDesk in good faith and for information only. Martin's HelpDesk disclaims any responsibility for the materials contained in any web site linked to this site.