products and services

Our products and services combine hardware, software, service and training to provide you with a TOTAL solution.

With many years working in support we understand how you may feel when your computer lets you down or is too slow. We are so confident that our solutions work, we have a no fix no fee policy. If we cannot fix it or our solution does not work, then you do not pay.

Please click on a product or service item below for more details

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Desktop and Laptop Computer Repair If a part is not functioning or noisy we can undertake a repair job.

We repair desktops and laptops. We csan replace components that are faulty, replace laptop screens or other parts that may be damaged.

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Anti Virus Fake websites, phishing emails, spyware, malware and viruses are an everyday threat to computers. A safe computer keeps you safe.

It is vital that any internet and email connected computer should have an ANTIVIRUS program installed, as well as a FIREWALL and finally ANTISPYWARE software. When a new virus hits a computer we usually know about it and quickly learn how to remove it. When we do this we also make sure you have an antivirus program that keeps itself up to date, so that you won't be struck so easily next time. We also check that you have a Firewall and AntiSpyware (also called Add Blocking) software and that these are in order.

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Security Data protection on your computer, disks and the web is very important. We have excellent security solutions.

Keeping your computer, mobile devices and website data secure is very important. We utilise both special software and clever techniques to do just this. Spam harvesters are unable to read email addresses on websites, USB drives cannot be read without a passcode and laptops cannot be accessed.

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Consulting Before buying new computer, laptop, netbook, mobile phone, software or auxilliary equipment, please research carefully seek the right advice.

This is probably the most important starting place for anyone who is new to computers and needs advice on what computer to buy, what software to install and how to go about getting computer literate.

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Laptop Hire New to Bristol, visiting or just need to fill in while waiting for your repaired or new laptop. Please read on...

We have a 15.0" laptop for hire starting at £55 for the first week (the same price whether you take it for one day or one week). The price includes Microsoft 2007 (Outlook, Word, Excel and PowerPoint), delivery, setting it up for internet access at your premises, installing your email accounts, setting up your Skype account etc. Thereafter the hire price is £20 per week. The laptop uses Windows XP, has 2GB RAM, Bluetooth, WiFi, LAN, spare battery (total battery life of 12 hours) and comes in a slim EVO case. WebCam is optional. A refundable £100 deposit is required along with the first week's payment in advance.

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Data Backup A spare copy of your data is your insurance against disaster as well as access to information when you are away from your computer.

A backup must be easy, quick, portable and secure. Also the backed up data should be easily available to you only.

There are FIVE things that can go wrong with your data on your computer

Virus Infection
Loss due to an electrical spike, fire, breakage or theft of your computer
Accidental deletion - If it's a file then you can check the recycle bin
Data Corruption or loss somewhere on your hard drive - this is often the least problematic and can often be recovered
Hard Drive crash

If you are lucky not to encounter one of the first four, the fifth is certain to happen one day. We can advise and implement backup software, routines and methods based according to your budget, how important your data is and the amount of data in your particular situation.

We also offer two further data services:

Data conversion - we can convert most old documents saved in legacy Word Processing or Spreadsheet programs so you can use or view them on your computer again.
IMPORT and EXPORT of data records. Address Books, Emails, Outlook and Outlook Express data, Favorites and Bookmarks, Comma Delimited Files (CSV), text files, you name it !. We can find this data and get it in or out of your program.

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Data Recovery Found that you have performed a system restore and you have lost your data. Not a problem, we can recover your data.

We have special software which allows us to find your files even when a computer has been reformatted or partitioned.

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Microsoft Outlook Have you moved from a corporate environment to find that Outlook is unable to open your email file or lost your Outlook deleted items?

Recovery - We have special software which can convert your corporate OST Outlook file to a standalone PST file. You will then be able to see all your Contacts, Calendar items, Notes and Email again with your Outlook program. We can also recover lost or permanently deleted items.
Outlook folder sharing - Share any or all of your Outlook folders with anyone else within your network or anywhere else globally. We are able to set up an add-in for Outlook that can do this for you. Setup correctly you will be able to share a calendar, email items, tasks and notes globally. Useful if you do virtual PA work or work remotely.
The software is free to use if you just want to share contacts within your network.

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Web Development Web site design and development, setting up a domain and a hosting service.

If you want a presence on the internet then we can help you get there. We design and develop low cost websites and move them to a low cost hosting service. We use special coding to hide all email addresses on your website so that spam email harvesting is impossible.
If you are paying too much for your existing service then contact us and we will greatly reduce your monthly or annual costs. For a low "once off" fee, we can add the following to your website:

Content Management - so you can edit the website yourself
Guestbook - so your clients can leave feedback themselves
KnowledgeBase - so your website can expand with articles and documents written by users

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Remote Computing Away from your office? Connect and work with your office data outside the office using the internet and either a Virtual Private Network or a remote desktop.

We can set up your computer to work from anywhere directly to a network or a specific computer. Creating a Virtual Private Network (VPN) allows you to link to a computer as if you were within the same network in the same office. This can heppen even if it is only one computer you want to share data with. This will enable you to access shared data files. Sage Act! users can synchronise and work on their databases from anywhere.

A Remote Desktop is the alternative method of computing, bring the remote screen to you as if you were sitting right in front of it. This method is used specifically to connect to an unattended computer, such as your own and take full control of the screen and mouse.

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Wireless Broadband Using a wireless broadband router, users can print, share data and connect to the internet within the property.

Connect to the Internet without wires by using a wireless router and get the freedom to roam around your office building or house while still keeping in touch using email, internet or VOIP telephone.
We also provide combined cable and wireless modem routers; DSL and wireless modem routers; ATA VoIP telephone and wireless routers.

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Ticket Management Ticket, Job or Case Management keeps tabs on all jobs while keeping your staff and clients in the picture.

Case Management Software
Screenshots of Case, Incident, Matter or Ticketing software adaptable for use in your company.

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Computer Telephony (VoIP) Use your broadband connection instead of a phone line for a cost effective phone line. You can configure it according to your availability and get your messages by email.

Computer Telephony is more popularly known as VoIP which stands for Voice over Internet Protocol.
Typical VoIP applications:

Skype - Used with any combination of headset, webcam with microphone and speakers you can have a full video link to another Skype user free of charge for as long as you wish to talk. Skype has extra features such as cheaper calls to landlines, Skype to Skype or Skype to mobile text messaging.
VoIPTalk - This is one of the many pproviders that can provide you with a geographic (0117) or non geographic (0845, 0800) telephone number which then follows you wherever you have an internet connection. Setting this up is easy. You can have a softphone installed onto your computer, laptop, netbook or smartphone (iPhone, Android, Symbian - Nokia, Windows Mobile, iPod Touch etc.). You can also have an ATA box which connects to a broadband router so that you can use a normal telephone set.

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New Product Installation Not all products are easy to install or setup. With the wrong regional or international settings your hardware or software may not work properly.

You may have gone out and bought a new printer, a web camera, digital camera, usb speakers, software and now you need to install it and then set it up so it works perfectly. We will guide you step by step with the physical stuff and watching on your screen the whole time to do the software or software driver installation and setup so that whatever you bought or installed works at its best.

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Tuition and Hands-on Training We can train you on a computing process as well as provide guides that will help you get the job done quickly.

We have experience in installing, maintaining and teaching computers in many homes and businesses, over the past 15 years. Our clients include colleges, car dealers, dentists, doctors, recruitment agencies, estate agents, legal firms and engineering consultants. Whether it is a package you or your company uses or whether you are frustrated about how to do just about anything, give us a try. It's likely we can help you right away. During our remote session we can watch what you are trying to do then can switch screens so you can watch how we do it. It's that simple.

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Photo Albums and Galleries Create your photo galleries with your digital photos in the same format and layout as your website, or create your own way of showing your photos - to the web, CD or DVD.

All Albums are created with free software downloaded from the internet and installed on your computer.
We either create or modify an existing template, skin or style sheet with the same look and feel of your web pages. You can then select this new modified template during the creation of a new photo album gallery for all your albums.

The location of an album can be password protected in a secure folder.

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Desktop and File Maintenance Like keeping cupboards tidy, housekeeping is essential for your computer. We will help you keep it all organised.

The Desktop on the computer is the screen background that appears after starting up the computer, when no programs are open or when all programs are minimised. A desktop can be enhanced in many ways with the use of sidebars or widgets. These utilities can show current stock prices, the weather, news feeds, time zones and many more. Further enhancements include desktop search which allows you to instantly find any bit of text in documents, emails, filenames, diary entries, contact lists etc. Much like a normal office desk your desktop, system tray and Start Menu Programs can also get cluttered and unorganised with document and program shortcuts. Your computer can also slow down with too many applications running or entries in the System Tray.

The File System is the way your files and folders are organised. Much like a clothing wardrobe we like to make sure documents are placed in easy to find locations. We also investigate installed software, how it works and what resources your computer uses to run it. In the end you get the best of both computer performance and software that runs efficiently when needed.

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Documents Document templates, email signatures or presentations. Let us help you work faster, smarter and save you time.

We can design, print or install most documents or presentations for you. Be it on a single computer or on a server for shared use. Let us train you how to do it yourself, or to save you time, we will do it for you.

Document Templates
A Document Template is used when you want a new document which has been pre-formatted with some text, graphics, form fields, or formulas. These templates can be Company Letterheads, Application for Leave forms, Memo forms, Invoices and so on. They save you time and reduce errors because templates can have areas of protection allowing the user access to only certain parts or fields on the document. Templates can be made for Microsoft Word, Microsoft Excel spreadsheets, Lotus WordPro or WordPerfect documents. We can also create templates for new emails in Outlook and Outlook Express.
Email Signatures
An email signature is not only your contact information at the bottom of an email. You can use a selection of signatures for differing emails. Signatures can be designed for invoices, thank you notes, payment advice etc.
Diagrams
Using Diagrams and Flowcharts, we can create a graphical representation of your organization, a work or decision making process.
Presentations
Microsoft Powerpoint or Lotus Freelance Graphics are great programs for developing Slide Show presentations. These can be delivered directly from the computer screen, a linked projector to a large screen, as physical transparency slides for an overhead projector, or printed in full colour on quality paper.

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Assistance with Online Auctions Selling you unwanted goods online is easy once you know how. Make a bit of cash in the process.

Do you have unwanted goods lying around? Many of us buy things new in a shop and find it's the wrong size or the wrong part and cannot be bothered to return it. Or maybe it's something you just don't like anymore. You may have finished with a book, CD or DVD and would be happy to exchange it for some money. Any new or used item in good condition sells easily. We will help you list the item on EBay, Amazon or other auction website.

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Web Content Management Have an existing web site. Why not keep it up to date yourself with a simple word processor interface on the web. Add your own newsletters, photos and products without employing an expensive web developer.

We can set up for you, REALTIME online manual editing of your own web pages!

Hotel and B&B owners ! - Update your food menus, events and room tariffs
Estate Agents ! - Put on new properties
Car Dealers ! - Add cars to your stock list
Recruitment Agencies ! - Add new jobs as they become available
Club Owners ! - Add this months events