Martin’s HelpDesk is focussed around the Support Centre, which provides our clients a portal to raise an issue, communicate on an existing job or search the knowledge-base.
Each support job is documented in a support job ticket, hosted on our web site. This provides our clients with a job history which is accessible from anywhere. This job history contains important information about a current or past job, complete with information about your equipment, usernames and passwords.
Take out a Support Contract and benefit from Lower Rates and Priority Service
Open a New Ticket
For immediate support, open a new ticket and raise your issue by completing the form. We will endeavour to reply to your request within 24 hours during a normal working week. We will advise you, by reply, whether a fee will apply to answer or resolve your issue.
Search the Knowledgebase
Our knowledgebase is designed as a self help facility which may help you save support costs. We often refer our clients to articles in the knowledgebase.
Register as a User
Existing users can log a new support issue, ask a question or view their support history.