terms and conditions

Please read the following terms and conditions carefully before proceeding with your registration to MARTIN’S HELPDESK Services. By registering for and using the Services you will be bound by these terms and conditions, which will continue to apply every time you use the Services.

Scope of operation
.....for a more detailed list of services please click HERE
Services are offered at our discretion where the following apply:

On Windows 98, Windows 2000, Windows ME and Windows XP computer operating systems that are in English only
Support and assistance for special software applications is often possible but may be declined.
During reasonable daytime hours within the GMT time zone

We agree to exercise the reasonable care and skill of a competent computer support provider. However, We cannot guarantee that the Services will never be faulty but We will correct reported faults as soon as We reasonably can.
If a fault occurs You should report the fault by email or by calling, MARTIN’S HELPDESK. See our Contact page for these details. The Services are provided without any warranties or guarantees (including any warranties implied by law) unless expressly stated otherwise.

Privacy Policy
We collect support information and the personal details that you disclose to us on the form. Also on connection our software collects some specifics about your computer, such as the memory capacities and your computers IP address. These are all required to perform our job and satisfy you with the service you expect. All information stored on our computer is password protected. We do not use cookies or any software that installs itself on your computer. All our software runs as an executable file and runs in your computer's RAM Memory. Nothing is written to your hard disk. Your payment is handled by our Vendor Merchant, PAYPAL. For details of their privacy policy and security please refer to the PAYPAL website. Please click HERE to read our Privacy Policy document.

Charges
In consideration of us providing you with our services, you must pay our charges as set out in the relevant Support Consultant’s Price List. Due to the nature of this operation via the internet, Payment is required in advance of services. If you are not sure which charge will apply to you please specify this in the Support Request form and we will recommend a charge. If the Charges are not paid on time or you default in such payment, the amount owing will be treated as overdue and we will be entitled to terminate or suspend our Services with you. Any collection or legal fees incurred by us in relation to Charges which are due from you, shall be recoverable from you.
If you pay for a service and we are not able to deliver on your particular request your payment will be held in credit until such time you require further services.

Indemnity
You must indemnify MARTIN’S HELPDESK, its employees and officers against any claims or legal proceedings which are brought or threatened against Us by a third party under the following causes:

DAMAGE
We will not be liable for damage to hardware or software caused by circumstances beyond MARTIN’S HELPDESK’s control. This will include power failure, technical failure, lightning, fire or explosion. Caution must be taken against static charge, power surges and spikes. Connecting two devices where one device is already powered will inevitably cause damage.
WARRANTIES
We may advise you of faults on your system from time to time and whether such faults may be corrected under your warranty with your supplier. However, any work done by MARTIN’S HELPDESK on a system which is still under warranty, irrespective of the warranty, will be charged at the appropriate rate.
PIRACY
MARTIN’S HELPDESK will not install or support software which is suspect of piracy. MARTIN’S HELPDESK will not be held liable should any damage be caused to an existing pirated copy.
INSTALLATION
Should there be any virus, hardware, software or driver issues that exist on a computer and that renders the computer in an unhealthy state so as to inhibit the normal course of repair, support or an installation then a further labour charge as per our pricing schedule will be payable to correct these issues. We may from time to time request original installation software, which should be available prior to commencement of our support session.
SUPPORT
MARTIN’S HELPDESK may recommend software, operating systems and hardware to the client. MARTIN’S HELPDESK will not be held liable should an existing computer system be inadequate for a required function, or for any program defects, or any improper functions or interactions which may be caused with other programs and hardware, or for any lack of support or drivers for a particular product.

Disputes and Liability
Should any dispute arise between you both, MARTIN’S HELPDESK will use its reasonable endeavours to help you resolve the situation, but we will not be responsible for any losses or damages that may arise from any such dealings.
We are not liable to You, either in contract, tort (including negligence) or otherwise for direct or indirect loss of profits, business or anticipated savings, nor for any indirect or consequential loss or damage or for any destruction of data.
If we are prevented by restrictions of a legal or regulatory nature from supplying the Services, We will have no liability to You for failure to supply the Services.

Variation of Terms and Conditions
We may modify the Terms and Conditions at any time, such modifications becoming effective immediately upon posting of the modified Terms and Conditions on this MARTIN’S HELPDESK Web-Site or by Us notifying You by email of the changes. You may stop using any of the Services at that time. By continuing to use the Services following any such modification You will be deemed to accept such modification.

Trademarks and Software
Intellectual property rights in all software and documentation supplied by us for your use in connection with provision of the Services remain our property or that of our licensors.