This privacy policy sets out how Martin’s HelpDesk uses and protects any information that you provide to Martin’s HelpDesk.
Martin’s HelpDesk is committed to ensuring that your privacy is protected. In cases where we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.
We regularly review and, where necessary, update our privacy information.
If we plan to use personal data for a new purpose, we will update our privacy information and communicate the changes to individuals before starting any new processing. This policy is effective from April 2018.
What we collect
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Contact forms
We may collect some of the following information (where applicable):
- name, company and contact information including email, postal address & phone number
- other information relevant to customer testimonials
- in order to provide a payment system all relevant credit card and PayPal information is handled offsite by the relevant payment gateway used. The payment gateways we use are Stripe and PayPal
- information collected by our ticketing system relating to clients’ issues
- information on our ticketing system regarding work completed to provide a history and track record for future reference. This is also sent to the client’s email address
- referrals
Purpose of collecting data & recipients
- to collect & maintain up to date information with existing and new clients
Sharing of personal data
- in normal circumstances no data is shared.
- our accounting package will only be shared for the purpose of auditing in the event of an audit request.
Personal data retention
- data will be retained indefinitely or less if requested by individual
- all data held is encrypted or password protected
- encrypted backups are made in the event of data loss or system crash
Rights for Individuals
- An individual may request at any time the details that are held by Martin’s HelpDesk as well as the right to withdraw consent
- The right to lodge a complaint with the appointed representative within the organisation (named at the bottom of this page)
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Legal Notice
The information contained in this website is provided by Martin’s HelpDesk for general purposes only and subject to change without notice.
Whilst we endeavour to keep the website up-to-date, Martin’s HelpDesk makes no warranties or representations of any kind whatsoever about the quality, content, completeness, accuracy, reliability, adequacy, suitability or availability with respect to the website, or the information, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event shall Martin’s HelpDesk be liable for any loss or damage, including without limitation any special, incidental or consequential damages or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use or misuse of this website or the information, data or images herein.
This website and company name, brand or other mark mentioned on this website may be trademarks and/or service marks or copyrights of their respective owners.
Any distribution of any information or image from this website, in whole or in part, is strictly prohibited other than the following: you may print hard copies of any item or page for your personal and non-commercial use only and you may not copy the content to individual third parties for their personal use. You may not without the express prior written permission of Martin’s HelpDesk distribute or commercially exploit the content in any way, nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Martin’s HelpDesk, 35 Blenheim Drive, Bristol, BS34 7AX.
Contact: Martin Vines, email: martin@martinshelpdesk.com, Mobile: 07804 166644
Website: www.martinshelpdesk.com
