Splashtop Streamer is a safe way of providing remote desktop support to client’s computers. The software links your computer to Martin’s HelpDesk only (no one else will be able to access your computer). It enables an administrator to perform maintenance tasks on your computer or network remotely.
There are two types of remote desktop connection
- On Demand
This is for a once only connection where no software is installed on your computer. Download and run the file called SplashtopSOS
More Info… - Anytime – Start HERE
This is for an always-on connection. Software is installed on your computer and allows anytime access by Martin’s HelpDesk ONLY
More Info…
More details about the two types of connection
On Demand Connection
An on demand connection is a one time only connection. You download and run a piece of software. This will generate a 9 digit code which you give to Martin’s HelpDesk.
Follow the steps below:
- Click on [ SOS-Download ]
- Run the file that you have downloaded (SplashtopSOS.exe). Depending on which browser you are using you will see differing ways to save and run this file:
a) Microsoft Edge: At the bottom of the browser window a message will appear:
“What do you want to do with SplashtopSOS.exe (7.5 MB)?”
click Run.
b) Google Chrome: At the bottom left side of the browser window a button will appear:
“SplashtopSOS.exe”
click on this button
OR
Click the three horizontal bars at the top right of the browser window, select Downloads and then click on SplashtopSOS.exe. - At the message “Do you want to allow this app to make changes to your PC”, Click Yes.
- Please give the generated 9 digit code to Martin’s HelpDesk for an immediate remote support connection.
TalkTalk Customers
If you are a TalkTalk internet subscriber then by default TalkTalk will block the download of this software. (TalkTalk blocks all remote desktop software)
- Visit the TalkTalk Web Site
- Click My Account and Log In
- On the My Account page, find the last item called Homesafe and click on Protect your family online
- Under Kids Safe, with the Kids Safe setting On, click the drop arrow to Choose which websites to block and allow
- Ignore the left hand column. In the right hand column headed Specific websites, click in the box and type www.martinshelpdesk.com then click the radio button under ‘Allow‘
- Scroll down and click ‘Save Changes‘
Anytime Connection
Check if you already have Splashtop Streamer Installed
If you are an existing client, you may already have Splashtop Streamer installed on your computer. You can check this by looking for the Splashtop logo in the system tray at the bottom right of your screen. Click the up arrow shown at the left of the system tray icons to reveal the hidden system tray icons.
If you see the blue Splashtop logo, you already have it installed and there is nothing further to do other than leave your computer on.
Follow all the instructions to install, allow and enable the installation and connection.
Please click HERE
On the resulting web page, tick the box: I trust the organization above and want to allow remote access to my computer.
…and follow the resulting Step 1 to Download the Streamer (click the large blue button) and Step 2 to Run the installer and allow access.
The web page behind the installation is easily mistaken for the actual software you will be opening. So make sure you click on the Confirm button for the actual software you are installing – and not on the image in the web page.
Once installed on your computer Martin’s HelpDesk will be able to see your computer and connect to it.
Splashtop Streamer will remain installed on your computer and allows continued access your computer should you require support at a future time.
*** A remote desktop connection is the most cost effective way of accessing your computer and saves both time and call out fees***
